![]() ![]() If the “request could not be performed” error points to an external drive or anything that is connected via a USB port or USB cable, the first thing you should do is check the connection. The start of the “request could not be performed” error message will read: Look at the first part of the error in the “request could not be performed” message you are getting it will tell you which hard drive to troubleshoot. However, if you feel confident that you may be able to fix it and aren’t concerned about further data loss, you may want to try these basic due diligence checks to rule out any local problems. If your data is important and you need to access it, we highly recommend that you raise a data recovery request with Gillware rather than attempt to troubleshoot the problem yourself. Even at Gillware, our data technicians do not attempt to permanently fix I/O errors rather, we temporarily adjust them to extract the data. ![]() If you are receiving an I/O error on a piece of storage, the most likely explanation is the storage is troubled and likely will not return to its normal working condition. If you can accept the lost data, just replace the USB flash drive, external hard drive, or other media however, if the media contains important files or sentimental content, then the data recovery experts at Gillware are standing by to assist, fix the “request could not be performed” error, and recover data from the device. If an error is confirmed, you will need to make a decision on how to proceed. We will tell you how to check for damage on your storage devices, USB flash drive, and memory cards, but please note that if the file system is ok, you will likely have a hardware error. This might be caused by failing hardware, a head stack problem, or the hard drive or flash drive may have just worn out, it does happen if the hard drives are old, subject to constant heavy usage, or if dropped by mistake. If the fault is hardware-related, there is a risk to data integrity. The storage device’s file system is likely to be damaged or dirty, meaning that multiple bad sectors on the media are preventing access to the data files. A logical fault can normally be fixed by software tools that perform partition recovery. The I/O device error will be flagged against the impacted drive letter and it normally means either a logical problem with an attached device, a pending hardware fault, or potentially a hardware failure. On a Windows-based PC, the error means that the operating system is unable to perform a read or write activity to a connected device – that is, the request could not be performed. First, in case you didn’t, know I/O stands for “input-output device error,” and the error implies access to the device is interrupted.
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